Dear Guest,
Okto guesthouse welcome you and are ready to ensure a safe and wonderful holiday experience at our guest house.
It is our priority to ensure that your stay with us is a happy and healthy one.
Please find below some useful information with regards some of the changes to expect:
• Before arrival we will contact you to check in via email in order to reduce the time spent at the check-in desk
• Upon arrival we will hand you your sanitised key in a one-time use bag
• Amended check in/out hours – Check out time: 11:00 / Check in time: 15:00 – this helps us to clean and disinfect the room thoroughly before the next guest arrives
• Guests will be asked upon arrival if daily housekeeping will be required or not
• Check out is available in advance, bills paid by contactless method and invoices sent electronically
• Social distancing measures will be practiced by our personnel
• Health Aid kit available in case of emergency
• For our guests’ health and safety, we have arranged services with a local Doctor who will be on call 24/7
• Sanitization of door handles and surfaces on a regular basis
• Special protection glass at the front desk
• All members of personnel will be issued with PPE and have been trained according to government health protocols
• Hand sanitization stations throughout the property
• Remote controls will be protected in a one-time use bag
• Protocols according to government guidelines will be enforced when cleaning guestrooms and public areas
• We highly recommend guests to use their in-room WC and not the public one
• All in-room stationery, pens and leaflets will be removed from the rooms
• Guest directory information can be emailed to guests
• Air conditioning units have been checked and cleaned according to protocols
• Physical distancing must be adhered at all times by personnel and guests
• All members of personnel have received training on COVID-19 safety and sanitation protocols
• Personnel will have their temperature checked daily
• Personal hygiene and frequent handwashing with soap is highly recommended (every 60 minutes for 20 seconds)
• Gloves and masks will be provided to all personnel and will be required to wear them
• Front desk will have in stock travel size hand sanitizers, masks, gloves available to guests in case of demand.
If we all follow simple measures and guidelines, guests will still be able to enjoy their holiday as always on our beautiful island.
We look forward to welcoming you at our guesthouse!